Meet The Team
At NewGrind, we are all extremely proud of our reputation for exceeding our client’s expectations, for truly knowing and understanding this business, for having real, qualified expertise. This is what sets NewGrind apart from our competitors, we know the industry, we understand the frustrations, allow us to set you up for success.
DESIGNED BY A CONTRACTOR FOR CONTRACTORS
President & Product Designer
Owen’s background as a contractor started in the early 80’s refinishing and coating hardwood. His network and reputation then led him to other aspects of flooring with VCT and then natural stone for some of the most exclusive properties in California. Installation & fabrication then became part of his repertoire, his expertise with stone, terrazzo and concrete continued while working for highly discerning clients in the Vancouver marketplace.
The turning point in Owen’s career as a contractor & businessman was in 2003 when he stumbled upon a new multiple head grinding/prep machine. Wanting to take this machine to the next level, Owen found a business partner and Werkmaster was born. Owen spent 5 years as VP of Business and Product Development for Werkmaster. After years of creative differences, it was time to move on and satisfy what he knew was the best in class multi head, multi-use grinder available on the market… The Rhino line of equipment was born. When Owen isn’t busy testing and prototyping our next machines, he enjoys travelling, snorkeling, surfing and spending time with his granddaughters.
Carissa Jacob became an invaluable asset to NewGrind in February 2012 as our VP of Sales & Marketing. Taking a relatively new company that has tremendous experience and expertise in both product design and function and an owner/President with over 30 years in the industry to the next level was a task she was up for. Carissa’s previous work history was 7 years as a top performing sales executive for two of the largest in class corporations in Canada. In addition to heading up the sales division in her previous roles, Carissa constantly exceeded her own sales performance targets and delivered on client-focused expectations. Carissa leads the team with excitement and enthusiasm each year to the World of Concrete exhibition in Las Vegas – – Where she loves to show off NewGrinds exceptional line of products and having clients that we have been speaking to all over the world come and see the “Rhino’ at work, grinding and polishing to perfection. Carissa truly believes in putting the customer first going above and beyond to ensure that the customer is always happy! Running NewGrind and chasing after her two daughters while always trying to plan her next vacation to a beach somewhere keeps Carissa extremely busy…. But don’t worry she always has time to answer customers calls!
Senior Technical Support
Tim started with NewGrind as a Sales Executive in early 2013. After 3 years of working in the concrete grinding and polishing industry it was time to take that experience to a new level. Having used a variety of floor grinding equipment and working long hours trying to get the equipment to perform to the standards required to ensure happy customers had been a huge frustration… Tim easily saw the benefits of the NewGrind line of products and wanted to be part of this global sales team. Quick belt change, no tracking, easy edging, weight posts, are a few of the features that he felt are revolutionizing grinding. With integrity and understanding of what is involved, Tim can truly help each customer realize the power of the Rhino! Tim is now taking his experience in concrete grinding, polishing and sales into a new role as senior technical support. Tim genuinely goes the extra mile to make himself available to his customers, unless of course it’s between 7- 9am Friday mornings…He’s playing hockey!
Senior Sales Executive
Jessica started in 2014 as our Administrative Assistant caring for the accounts payable/receivable, invoicing as well as supporting the sales team. In time Jessica’s understanding of our products, services and client base grew, she became eager to learn more about this ever-growing world of concrete polishing & floor grinding. With NewGrind’s exponential sales growth, Jessica’s position morphed from general office functions to engaging more with clients, promotions, marketing and of course the annual World of Concrete, talking all day for 4 days straight to a constant line up of interested attendees. Jessica is now very successfully assisting clients all over the globe. When Jessica is not responding to client requests and keeping us all in line at NewGrind, she’s running off to a spin class or chasing after her 2 adorable, energetic kids.
Brandon joined our team as our new production manager in 2014. Bringing a variety of skills to the table with his diverse background in construction, Brandon has done everything from floor grinding to floor installations and even finishing carpentry. In 2006 Brandon decided to pursue his passion for the ocean and worked his way up to being a certified Divemaster and then IDC Staff Instructor, training and certifying others. Brandon’s work ethic, eye for detail and mechanical aptitude make him an irreplaceable member of our team. Brandon’s main focus is ensuring our equipment is of the highest quality, guaranteeing our customers are always satisfied. Brandon brings energy and a lot of laughs to the office…in his spare time you can find him biking the sea wall or doing tricks on his skateboard.
Manix recently joined the NewGrind team as Production Supervisor to assist Brandon in managing the day to day manufacturing, scheduling and shipping. Manix completed his certification as a power engineer in 2016. He is now bringing his understanding of electronics and engineering to our NewGrind team.
Director of Sales
We are very happy to welcome Rod to our NewGrind team, he has decades of experience in distribution as well as the janitorial and flooring industry. He joined our team in June 2018 and has hit the ground running, setting up new distributors in Canada and the US.